big win Privacy Policy

This Privacy Policy describes how big win collects, uses, stores, and protects the personal information of players who register and use our sports betting and casino-style entertainment platform in the Philippines. By creating an account or continuing to use the platform, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. This policy applies to all personal data collected through our website, mobile browser experience, and any related communications. If you have questions about how your data is handled, you may contact our support team at any time using the details provided at the end of this page.

When you register for a big win account, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and compliant gaming experience. The categories of data we collect include the following:

• Identity information: Full name, date of birth, nationality, and a copy of a valid government-issued ID for verification purposes.
• Contact information: Email address, mobile number, and residential address in the Philippines.
• Account information: Username, password (stored in encrypted form), account preferences, and transaction history.
• Financial information: Payment method details, deposit and withdrawal records, and transaction amounts in Philippine pesos (PHP).
• Technical information: IP address, device type, browser type, operating system, and session activity logs collected automatically when you use the platform.
• Communications: Records of any messages or enquiries you send to our support team.

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

The personal data we collect is used strictly for the purposes of operating and improving the big win platform and fulfilling our legal obligations. Specifically, we use your information to:

• Verify your identity and age to ensure compliance with Philippine gaming regulations.
• Process deposits, withdrawals, and other financial transactions in Philippine pesos.
• Manage your account, including login authentication and account security.
• Provide customer support and respond to your enquiries in a timely manner.
• Send you important account notifications, such as transaction confirmations and security alerts.
• Detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• Comply with applicable laws, regulations, and requests from competent Philippine authorities.
• Improve platform performance, user experience, and the relevance of content shown to you.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. We will not send you unsolicited marketing communications without your prior consent.

big win does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers. These parties are contractually bound to handle your data securely and only for the purposes we specify.
• Regulatory authorities: Government agencies, law enforcement bodies, or other competent authorities in the Philippines when we are legally required to disclose information, such as for anti-money laundering compliance or in response to a valid court order.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

In all cases, we take reasonable steps to ensure that any third party receiving your data maintains appropriate security standards and uses the data only for the stated purpose.

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We regularly review and update our security practices to address emerging threats and vulnerabilities. Your personal data is retained for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by big win:

• Right to be informed: You have the right to know what personal data we collect and how it is used.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: You may request the deletion of your personal data, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for certain purposes, including direct marketing.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used format.

To exercise any of these rights, please contact our support team by email at support at bigwin.st. We will respond to all verified requests within a reasonable timeframe and in accordance with applicable law.

The big win platform uses cookies and similar tracking technologies to improve your browsing experience, maintain your session, and analyse platform usage. Cookies are small text files stored on your device that help us remember your preferences and keep you logged in securely. We use strictly necessary cookies to operate the platform, as well as analytical cookies to understand how players interact with our pages so we can make improvements. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use the platform, you consent to our use of cookies as described in this section.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players through the platform or by email. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal data. Continued use of the platform after any changes have been published constitutes your acceptance of the revised policy. If you do not agree with any updates, you should stop using the platform and contact our support team to close your account.